The following error messages can occur during the installation:
Error -18:
You have tried to activate an update, but your (old) license key is not yet valid for that update.
E.g. if you have bought v1.0 and now try to install v2.x, you will get this error message.
Solution:
Please purchase the "v1.x to v2.x" update.
Then
register the update code to make your old v1.x license key valid for v2.x.
Then install the v2.x update.
(Same for other version number changes, v3, v4, v5, etc.)
Error "-18/64":
Please contact Elbsound.studio if this error occurs.
Error -19:
You are running a plug-in version that doesn't match the version registered to your account.
E.g. if you have bought version 1 or 2 and install the beta of version 3 without upgrading your account to version 3, then you will get this error message.
Also if a new major plug-in version has been officially released (e.g. version 3) and you still use the beta version, you will get this message.
In this case please install the correct plug-in version that matches the version number that you originally purchased.
If you want to use the new plug-in version, you need to purchase the update through our
online shop.
This problem also occurs when you have activated an (old) license key on your computer (e.g. a license key for PL v1.0) and then purchase a new license key for a new version like PL v3.0.
When you try to start the new PL v3 plug-in from the Finale plug-in menu it will give this error message -19, because it only finds the old license for v1.0 on the computer.
In this case either deactivate the old license key first and reactivate the plug-in with the new license key from the new plug-in which you have purchased.
Or purchase an update which will make your old license key also work with newer versions.
Error -21:
There is a problem with your license key or the plug-in activation.
Please try to uninstall the plug-in from this computer and then try to reinstall. Should it still not work, please contact Elbsound.studio support.
Error -22:
There is a problem with your license key or the plug-in activation.
This error typically occurs when you install the wrong edition:
For example, if Perfect Layout
Silver is installed and
activated on your computer, and then you run the
Gold installer, you will get a warning message that the wrong edition has been installed and also this -22 error message.
In this case try to deactivate the old plug-in from this computer first and then reinstall the new version.
If you have purchased an upgrade and want to install version
Gold over
Silver, please deactivate Silver first.
Then run the Gold installer.
This error also occurs when you change your computer and re-use the data from the old hard drive.
In this case it's recommended to run the "Perfect Layout Removal"-Tool on the new computer which removes the old installation data.
macOS:
Perfect Layout Removal Tool
To
run the tool on macOS just start it and then follow the user dialog.
Windows:
Perfect Layout Removal Tool
(If your Windows browser blocks the download of this .bat file, you can download it as a
zip file and extract it.)
To
run the tool on Windows, right click on the script and then click on "Run as administrator".
If Windows doesn't allow to run the tool (Dialog "Windows protected your PC"), click on "More info" and then on "Run anyway".
If you run this tool and Perfect Layout was already activated before,
you also need to reset the activation online through our
online deactivation tool.
After the removal of the old data with "Perfect Layout Removal" and the online deactivation you can run the Perfect Layout installer again.
Note 1: Running the
Perfect Layout Deactivation Tool will remove all PL settings on your computer, including your last saved settings file.
If necessary, make a backup copy of JALAYOUx.ini (=the last saved settings file) in your Finale user folder before running the tool and then put it back into that folder after the new installation.
Note 2: The online deactivation tool only works on
macOS activations with Perfect Layout v2.x or v3.x,
or on
Windows activations with Perfect Layout v3.x. On Windows with PL v1.x and v2.x please contact Elbsound.studio.
Note 3: Don't forget to confirm the deactivation by opening the link in the confirmation email.
The detailed deactivation instructions can be found on this FAQ page under the
PL v2: Perfect Layout and Updating to OS Ventura".
Should it still not work, please contact Elbsound.studio support.
Error -44:
The automatic activation check failed. Make sure you are connected to the internet.
In rare cases this error can occur if your internet connecion is extremely slow (e.g. more than 10 seconds for the simple internet connection).
Usually this can be handled running the plug-in again.
Error 83:
The plug-in has already been activated on this computer. You may get this message when you try run the installer a second time on this computer and your original installation is broken (e.g. because of a re-installation of Windows or another severe crash).
Please try to uninstall the plug-in from this computer and then try to reinstall. Should it still not work, please contact Elbsound.studio support.
Error 84:
The name or email address for your second activation doesn't match the email address in the Elbsound.studio database from your first activation.
Please make sure to use the same email address and retry. Please check your old emails for the email address you used when activating the plug-in on the first computer.
Should you still can't recover the correct email address, please contact Elbsound.studio.
Error 85:
The name/company name for your second activation doesn't match the name/company name in the Elbsound.studio database from your first activation.
Please make sure to use the same name and retry. Please check your old emails for the name you used when activating the plug-in on the first computer.
Should you still can't recover the correct name, please contact Elbsound.studio.
Error 86:
The IP address of your second activation doesn't match the IP address from your first activation.
For more details please read the FAQ section "How can I activate the plug-in on a second computer?".
Please also make sure to not use any IP-hiding or other IP-manipulating services like "
No-IP.com" during the activation of the plug-in. This won't work.
However, after the activation of the plug-in has been completed the IP addresses or networks are not important anymore.
Error 120:
Please contact Elbsound.studio if this error occurs.